The first pair of Havaianas (Portuguese for Hawaiians) was born in 1962. Not long after, in 1966, the iconic Brazilian brand invented the flip-flop and brought it to market. Since then, numerous landmark achievements paved the way of Havaianas, proud member of the Alpargatas Argentina Group family, becoming one of the world’s largest footwear suppliers today. Still producing in Brazil, using local materials, the brand has step-by-step build on its product portfolio, ranging from flip-flops to sandals, espadrilles and accessories. Continuing to spread the Brazilian way of life throughout the world, Havaianas aims at “Bringing joy to your feet”.
Alpargatas are looking for an energetic, proactive and organised Customer Service Team Leader to lead the customer service team in Central Europe, based in Düsseldorf, Germany. The successful candidate will be responsible for key account support, visits of strategic wholesale partners and in charge of optimizing processes and workflows. They will be in constant communication with internal and external stakeholders; GM, Sales & Marketing in Germany, Customer Service Manager, Operations & Finance in Madrid, along with warehouse and logistic partners and external finance collectors, in order to coordinate and implement the EHQ activities within the country.
Qualifications & Skills
The ideal candidate has gathered previous experience within the fashion/lifestyle industry and is equipped with an excellent knowledge of the wholesale and footwear environment. He/she has already accumulated at least three years of professional experience in customer service and is characterized by a highly energetic and hands-on work approach, as well as a high level of organization.
A skilled multi-tasker and communicator, the future position holder is fluent written and spoken, both in German and English and has a proficient knowledge of Microsoft Excel and SAP Business objectives. He/she is an enthusiastic team player, excelling in difficult situations, with a high level of flexibility, reliability, responsibility and a “can-do-attitude”. Furthermore, the new Customer Service Team Leader has an entrepreneurial spirit, is commercially orientated, detail focused and can identify with Havaiana’s values. He/she takes joy in working within a dynamic and open-minded atmosphere and ultimately not only contributes to the company’s commercial success but also to its positive company culture.
For a confidential discussion about the role, please contact:
t: +41 (0)21 943 33 81
m: +41 (0)78 664 10 11
T: +49 (0)89 2155 788 42
M: +49 (0)176 322 840 35
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