The Member Acquisition Manager will lead the team responsible for the development, management and fulfilment of a range of products, programs and initiatives to drive, grow and retain membership including the development and fulfilment of the membership program including the Club’s loyalty program and the scheduling of a comprehensive member events program. This includes managing the booking, ticketing and event requirements for Club sponsors, members, community donations and casual dining guests.
The Member Acquisition Manager will oversee as part of The Valley team responsible for customer experience, this role will manage the Customer Experience Team to ensure that people engaging the Club and visitors to The Valley have a seamless and memorable experience.
This role will also be responsible for the implementation of a follow through process to ensure all dining requirements are planned and briefed to the Hospitality Team and that the experience delivered at race meetings in member and public dining facilities meets the expectation of our customers. Your commitment to constant improvement will see you be a consultative team player with the ability to work with other teams across the Club to pass on feedback and make improvements where necessary.
The Member Acquisition Manager will contribute to the development of new membership strategies that will evolve through the “Valley of Tomorrow” project and play a key role in the Club’s Community Engagement strategy.
To effectively perform in the role the position holder ideally must have the following skills, experience, qualifications:
Please submit via email to Josie Lahey at firstname.lastname@example.org
SRI is a global executive search and consulting firm, servicing the rapidly converging industries of sport, media, entertainment and technology. We work as one partner-led team with staff based in key global markets across 11 offices on four continents. We offer dedicated and specific sector, function and region expertise. Our services include executive search, board assessment, succession planning, salary benchmarking, advising clients on their internal and external hiring strategy, new market entry and multivacancy projects.
We are delighted to have been appointed as the exclusive search partner to Moonee Valley for this appointment.
Diversity, equity & inclusion (DEI) is a fundamental priority for SRI. Our philosophy focusses on embedding inclusive behaviours and processes across every element of our business practices, internally and in our work with clients and candidates.
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