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Partner Services Executive – Arsenal FC

Partner Services Executive – Arsenal FC

Supporting Head of Partner Services in:

  • Delivering best-in-class Partner Services to a designated number of Partners
  • Ensuring Partnership rights are fulfilled, objectives defined, evaluated and achieved in order to optimise relationship and increase likelihood of renewal

Responsibilities

  • Ensure Partner contractual obligations are fulfilled flawlessly at all times
    • Implement consistent approval process for each designated Partner
  • Provide a dedicated and consistently high level of service to allocated Partners – endeavouring to provide ‘Best-in-Class’ service
    • Consistently identifying areas where service levels can be improved
  • Assume responsibility to develop and drive forward strategic plan with main Partner contact(s) with support of Senior members of team
    • In collaboration with each Partner, develop a season long marketing / activation plan
  • Build detailed knowledge of Partner business to help drive mutually beneficial activation programmes (eg local market senior management)
    • In addition, build knowledge of designated Partner’s business category (competitor activity, brand immersion, trends etc)
  • Ensure a consistent budgetary process is followed at all times with up to date reports held on file
  • Provide Partner Services Manager with detailed updates on status of Partner activity on regular basis (weekly status meetings diarised to discuss specific areas)
  • Work with Partner to maximise the value of their rights, e.g. identifying and delivering opportunities for Partners to activate their Club association
  • Relationship ownership: ensure Partner Services team remain the main point of contact for designated Partners while ensuring other internal departments expertise is used at appropriate times (Marketing, Comms, Arsenal Media Group, etc)
  • Actively share information and best practices with other members of Partner Services team
  • Undertake other tasks from time to time that may be allocated to the jobholder appropriate to the job grade
  • Measurement / reporting: Continuously track and deliver post-campaign evaluations on Partners activation
    • Utilising data and insights to continually improve Partnership offering

Qualifications & Skills

  • Educated to degree level or equivalent preferable

Specific Experience:

  • Relevant experience of providing first-class account / project management for, or on behalf of brands
  • Understanding of brand marketing and experience of managing / implementing campaigns across traditional and new media channels – specifically digital and social media
  • Experience in managing, planning and implementation of Partnership related activation programmes
  • Experience of rights management & fulfilment (including brand approvals / brand guardianship)
  • A passion or empathy with sport/sports entertainment

Abilities/Skills/Knowledge:

  • Attention to detail and excellent organisation, planning and project management skills to ensure flawless delivery of rights
  • A confident communicator (verbal, written) who is able to build mutually beneficial relationships with a broad range of internal & external stakeholders
  • Consistently demonstrating a highly professional and positive attitude to team members and other stakeholders at all times
  • Flexible approach to work with a passion for high volume and fast paced operational environment and a commitment to teamwork
  • An ability to work cross-functionally and effectively manage multiple projects simultaneously
  • An understanding of brand dynamics and consumer trends
  • Analytical and organisational skills
  • Willingness to adapt and learn new skills / approaches
  • Experience in managing, interpreting and delivering against Partner / brand related contracts
  • Proficiency in PowerPoint, Excel, and Microsoft Word

Applications must be submitted via SRI’s Apply Now button above.

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Tagged as: Arsenal FC, Club, Football, London, Partner Services Executive, United Kingdom

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